Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture into your home.
What is the typical delivery timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard freight delivery typically takes between 7 to 14 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer White Glove Delivery and assembly services?
Yes, we offer premium White Glove Delivery for select metropolitan areas. This service includes room-of-choice delivery, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy if the furniture doesn't fit my space?
We offer a 30-day return window for all furniture items in their original condition. Please note that return shipping fees apply, and items must be disassembled and repacked in their original packaging to be eligible for a refund.
Does Bongo Furniture offer a warranty on its products?
Every piece of Bongo Furniture comes with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship. This ensures your investment is protected against structural issues.
Can I request fabric swatches before making a purchase?
Absolutely! We want you to be confident in your choice. You can order up to five fabric or leather swatches for free through our website to see how the colors and textures look in your home's lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm, allowing you to pay for your new furniture over time.